Email Center

Basic Email Troubleshooting Steps

computer keyboard with red help button
Here are some basic email troubleshooting steps:
1. Make sure that there is an Internet connection. This can be done by power cycling the modem and PC at least once.
2. Check all email client settings: Username, Password, Incoming email server (mail.domain name.net), and Outgoing email server (mail.domain name.net).
3. Check online at the email web server to make sure the account can be accessed through the web server directly.
4. Temporarily disable any anti-virus or firewall protection. It could be set too high to let email traffic through. The settings for the program will need to be checked if that is the case.

Local Mail Information

Select Email Domain
Incoming Mail Server
mail.wyan.org
Outgoing Mail Server
mail.wyan.org
Web Mail User Limits:
Recipients per email: 500
Maximum email recipients: 500 in 24 hour rolling period
Example: User can send 1 email to 500 different email addresses in a 24 hour period.
Email Client/POP User Limits:
Recipients per email: 100
Maximum email recipients: 500 in 24 hour rolling period
Example: User can send an email with 50 recipients on the TO field and 50 recipients on the CC field, totaling 100 recipients. The system will allow the user to send this email 5 times(5 X 100 = 500 emails) throughout a 24 hour rolling period.

Email Client Setup

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